28.05.13
New website for private dentistry complaints
The Dental Complaints Service has launched a new website.
The organisation, which deals with complaints about private dental care, received nearly 14,000 calls during 2012 and opened more than 2000 complaints, nearly twice as many as when the service began in 2006.
Its new website will help patients, members of the public and dental team members find out more about how the service can help, it said, with a short guide to complaints handling for dental professionals, an online video explaining the role of the DCS and advice for patients wanting to make a complaint.
The most common complaints are about fillings, root canals, crowns and dentures with many cases usually resulting in an apology, a refund or remedial treatment, it said. 95% of patients using the DCS this year considered the quality of the service to be ‘good’ or ‘excellent’, with positive feedback on the effectiveness, customer service and promptness of service, it said.
Visit www.dentalcomplaints.org.uk
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